REWARDS

How do I participate?

Joining is easy! Just click the Create An Account button to get started. Once you're registered with our store, you'll have the opportunity to take part in all of the exciting ways we currently offer to earn points!

 

How can I earn points?

You can earn points every time you shop online! Simply click on the 'Earn Points' tab to view and take part in our current opportunities. In addition, you can also earn points by referring friends and family to shop on The Roja Dove Haute Parfumerie website.

I am a Harrods Rewards member. Can I earn/redeem my Harrods Rewards points?

No, you cannot earn or reward Harrods Rewards points. The Roja Dove Haute Parfumerie Rewards program is ONLINE ONLY through www.rojadovehauteparfumerie.com

I previously purchased in-store at the Roja Dove Haute Parfumerie, am I eligible for points on these purchases?

The rewards program is applicable to online purchases only. It is an online incentive and is separate from in-store.

Will I Receive A Rewards Card?

There is no physical rewards card. You can view and redeem your points and rewards through the website dashboard once you create and login to your account.

What can I redeem my points for?

You can redeem your points against the total cost of your purchases (excluding consultations, shipping costs & taxes). Points & Rewards can only be used on the Roja Dove Haute Parfumerie website and CANNOT be redeemed in store.

Certain products and collections may be exempt from reward points redemption. This includes Apex, Turandot, RDHP15, Lakmé and Pierre de Velay duo collections (List is subject to change without notice). Orders placed with a discount code will be cancelled and refunded.

How do I redeem my points?

Exchanging your points for great rewards couldn't be easier! Simply visit the 'Get Rewards' tab to view all of our great reward options and click the 'Redeem' button to redeem your reward.

How do I check my points balance?

Your up-to-date points balance is always displayed in the top of this popup.

Does it cost anything to begin earning points?

Sign up is 100% free, and it will never cost you anything to earn points. Make sure to visit the 'Earn Points' tab to get started.

Do I have to enroll or register in individual promotions?

Once you register for an account, you're all set – we don't require you to register for individual promotions in order to be eligible. Just fulfill the requirements of a promotion, and we'll add the points to your account immediately!

How long will it take for points to post to my account?

You will receive your points once your order has been fulfilled. Anniversary and Refer a Friend Rewards will update automatically when completed. Please allow up to 30 days for Birthday Rewards to appear in your account. Try refreshing your browser to check.

Do my points expire?

Points do not expire, however Birthday & Referral rewards must be redeemed within 3 months of receiving them. Points may be redeemed against a minimum spend of £190 excluding taxes and shipping.

What happens to my points if I make a return?

When you return an item, you lose the associated credit you originally earned by buying the item in the first place.
For example: Let's say you had previously redeemed £50 towards a '500 points = £50 off' promotion, and you decide to buy a £20 item, which bumps you up to £70. If you decide to return that item, your progress would also go back down to £50 – it's just like you hadn't bought the item in the first place.

How Do I Receive My Birthday Gift?

If you have already have an account, simply log in and click the My Rewards tab, Click Earn Rewards and the Happy Birthday option. You will need to get in touch with us with your birthday so that we can manually update your information, please give us your birthday in the format DD/MM/YYYY. If you are a new customer, you will be asked for your birthday at the sign-up screen. Please allow 30 days for your account to register your birthday.

How do I contact support if I have questions about my points?

Our team is ready and waiting to answer your questions about our rewards program! Just send us an email and we'll be in touch as soon as we can.

I'm very close to earning a reward. Can I buy extra points to get there?

We currently require you to have enough points to redeem any of the awards you see listed on the 'Get Rewards' tab and points cannot be purchased.

Can I use my Rewards Points during a Promotion?

Points can be earned during promotional periods, but CANNOT be redeemed against the cost of an already discounted basket as they will be paused and reinstated when the promotion has ended.

Can I use my rewards with another discount code?

Unfortunately you cannot use them at once. Discounts are limited to being used once per customer, per transaction. For example you have a redeemed a code entitling you to claim back the cost of a Discovery Collection AND you have a £50 off for 500 points code. These cannot be used together. Only one promotion applies at a time.

When Can I use my rewards points?

Points can only be redeemed against full price items only. This excludes promotional weekends and deals.

Can I Part Pay With My Points?

If you have 800 points and are ordering something worth 995 points, you will need to use the relevant redemption coupon on offer. For example you have a £50 off coupon for 500 points you can redeem this bringing the item cost to £445 leaving you with a balance of 300 points.

Terms & Conditions

The Roja Dove Haute Parfumerie reserves the right to cancel/amend points redemption and earning tiers. It also reserves the right to cancel the rewards, points and accounts without notice. However, should we choose to no longer host a rewards program for our clientele, we will make every effort to give you a minimum of one month notice to redeem your points.

What if I don't want to receive promotional emails?

From time to time, you'll receive rewards-related emails from us. If you'd prefer to not receive those types of emails anymore, just click the 'Unsubscribe' button when you receive your next email.

The Roja Dove Haute Parfumerie reserves the right to amend and/or terminate the rewards program at any given time.

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